🛡️ Safe Gaming Commitment

kr18 Responsible Gaming — Safety with Enjoyment

Q: Where can I go if I want to help someone with a gaming problem?

First, contact kr18's 24/7 live chat or write to support@kr18.cam. Our support team can assist in Bengali and will help you take the necessary steps. We can directly help with setting up self-exclusion or deposit limits.

We believe gaming should be a source of entertainment. kr18 is committed to protecting every player — through deposit limits, self-exclusion and round-the-clock support.

Why Responsible Gaming Matters

Online gaming has become a popular source of fun and entertainment for millions of people. However, like any form of entertainment, it carries certain risks — especially when played beyond one's limits. kr18 is committed to building a responsible gaming culture in Bangladesh. We want every player to enjoy gaming — safely, mindfully and within their financial means.

Responsible gaming means not only keeping yourself in check, but also being responsible towards your family and loved ones. If you ever feel that gaming is affecting your daily life, relationships or financial situation, take action now by using our support tools. kr18 is always here for you.

Under our responsible gaming policy, only individuals aged 21 or above may create an account and play on our platform. No one will receive gaming services without age verification — this is our fundamental commitment to all users.

Safety Tools for Safer Play

kr18 provides a number of effective tools to help you stay in control of your gaming.

Deposit Limit

Set a maximum deposit amount for yourself — daily, weekly or monthly. Once a limit is set, it takes effect immediately, but increasing it requires a 7-day waiting period — so the decision is a considered one.

Protection Feature

Time-Out Break

Taking a break is not a sign of weakness — it is a smart decision. With the time-out feature, you can temporarily close your account for anywhere from 24 hours to 6 weeks. During this period, logging in or making deposits will not be possible.

Temporary Break

Self-Exclusion

If you feel that keeping your gaming under control is becoming difficult, choose self-exclusion. You can close your account for 6 months or permanently. After taking this step, kr18 will not send you any promotional communications.

Long-Term Protection

Session Time Limit

Set a time limit for your sessions to avoid playing for too long in one go. Once the set time is up, the system will automatically send a warning message and prompt you to log out. This helps protect your focus and sleep.

Time Management

Loss and Win Report

You can easily view your gaming history and statistics. Knowing your weekly or monthly net results gives you a clear picture of reality — and makes it easier to make decisions. Transparency is the first step in responsible gaming.

Transparency

24/7 Bangla Support

For any issue, at any time, our live chat support team is ready to speak with you in Bengali. We will help with everything from setting gaming limits to self-exclusion.

Round-the-Clock Support

21+ Age Verification Policy

Gaming services on kr18 are for individuals aged 21 or above only. Age is verified when an account is created, and additional documents may be requested if needed. Protecting minors is our highest priority.

If you find out that a minor is using your account, contact us immediately. We will take action right away. Parents and guardians should use internet filtering software to prevent children from accessing gaming sites.

Date of birth is verified at registration
National ID may be requested in cases of suspicion
Accounts belonging to minors are closed immediately
Parental control tools are recommended

Warning Signs of Problematic Gaming

If you notice any of the following signs in yourself or someone close to you, it is important to take action immediately.

A tendency to bet more to try to recover lost money
Lying to family or friends because of gaming
Thinking about stopping but being unable to do so
Spending money on gaming instead of paying bills or necessary expenses

Gaming affecting work, studies or relationships
Feeling restless or irritable when not gaming
Continuing to game by taking loans or borrowing money
Using gaming as a way to escape stress or problems

If any of the above signs appear, contact our 24/7 live chat or write to [email protected] immediately. Our support team is always ready to help in Bengali.

Practical Tips for Healthy Gaming

Responsible gaming is not just about setting limits — it is a positive mental habit.

Set a budget beforehand

Decide the maximum amount you will spend before each gaming session. If you reach that budget, make a firm decision not to play again that day.

Stick to a time limit

Do not play for too long in one sitting. Set an alarm on your phone or use kr18's session timer. Take breaks, go for a walk, spend time with family.

Accept losses as normal

Winning and losing are both a natural part of gaming. Betting more and more in an attempt to "recover" lost money is a dangerous pattern.

Do not play on impulse

Avoid gaming when you are stressed, angry or feeling low. Decisions made at such times are often poor and can cause even greater harm.

Do not treat gaming as a source of income

Gaming is a form of entertainment, not a source of income. It is never a good idea to rely on gaming for regular earnings, savings or repaying debt.

Let loved ones know

Talk openly with family or trusted friends about your gaming habits. Their observation will help you stay within your limits.

Questions and Answers About Responsible Gaming

Answers to the questions our players ask most often.

Log in to your account and set a deposit limit from the "Responsible Gaming" or "Account Settings" menu. You can set separate limits for daily, weekly or monthly deposits. Lowering a limit takes effect immediately, but increasing it requires a 7-day waiting period. Contact our 24/7 live chat for assistance.

Yes. When you apply for self-exclusion, you will be given the opportunity to withdraw any balance remaining in your account. The minimum withdrawal amount is ৳800. Payments via bKash, Nagad, Rocket or Upay are typically processed within 10–45 minutes. Write to [email protected] for more details.

A time-out is a temporary break — from 24 hours up to 6 weeks. After this period, your account is reactivated automatically. Self-exclusion, on the other hand, is a long-term or permanent measure where your account is closed for 6 months or more. During self-exclusion, kr18 will not send you any promotional messages.

No. Only individuals aged 21 or above may create an account and play on kr18. Age is verified at the time of registration. If a minor is found to be using an account, that account will be closed immediately.

First, contact kr18's 24/7 live chat or write to [email protected]. Our support team can assist in Bengali and will help you take the necessary steps. We can directly help with setting up self-exclusion or deposit limits.

The minimum deposit at kr18 is ৳100 (for each payment method) and the minimum withdrawal is ৳800. The same limits apply across all methods — bKash, Nagad, Rocket and Upay. Withdrawals are usually completed within 10–45 minutes.

Play Safe, Enjoy the Fun

Let gaming always remain a form of entertainment. Play within your limits and reach out to us if you run into any problems.

Browse Casino Cricket Betting Slots Games More Questions — FAQ

Need Help? We Are Always Here

24/7 Live Chat

The fastest way to get instant support in Bengali.

Email Support

[email protected] — email us for detailed questions.

Visit FAQ

Visit the FAQ page for answers to common questions.