kr18's Privacy Policy

This privacy policy applies to all services, websites, and applications connected to the kr18 platform. By registering, logging in, or using any service on kr18, you give your full consent to this privacy policy.

We believe that every user's right to privacy is a fundamental right. That is why kr18 handles every piece of data collected on its platform with the highest level of protection. Your information is safeguarded from unauthorized access through SSL encryption and modern security measures.

This privacy policy has been drafted in accordance with applicable laws and regulations of Bangladesh and may change over time. We will notify you in advance of any significant changes.

We collect specific types of information to create and manage your account on the kr18 platform and to provide secure services. A detailed description of the information collected is given below.

a) Registration Information

When you create an account, we collect the following information from you:

• Full name and date of birth (for age verification)
• Mobile number and email address
• Residential address (Bangladesh)
• Preferred payment method (bKash, Nagad, Rocket, Upay)
• National ID card or passport number (if required for identity verification)

b) Automatically Collected Information

When you use the kr18 platform, some information is collected automatically:

• IP address and device type
• Browser version and operating system information
• Time spent on the platform and pages visited
• Login time and date (Bangladesh Standard Time, UTC+6)
• Cookies and session data

c) Transaction Information

To ensure the security of financial transactions and to prevent fraud, we store the following information:

• Deposit and withdrawal amounts and dates
• Partial details of the payment method used (not the full account number)
• Bonus usage history
• Summary of betting and gaming activity

Collected information is used only for specific, fair, and transparent purposes. kr18 never uses your information for unnecessary or unauthorized purposes.

Primary Areas of Use

• Account Management: To ensure registration, login, and account verification.
• Transaction Processing: To carry out secure deposits and withdrawals via bKash, Nagad, Rocket, and Upay.
• Fraud Prevention: To detect and prevent unusual activity.
• Age Verification: To prevent those under 21 from using the platform.
• Customer Service: To provide 24/7 support in Bengali and resolve complaints.
• Personalized Experience: To display games and offers according to your preferences.
• Responsible Gaming: To identify signs of excessive gaming and provide assistance.
• Legal Obligations: To comply with applicable laws and directives from regulatory bodies.

We may use your information for marketing communications, but only when you have given permission for that. You can unsubscribe from marketing communications at any time.

When you visit the kr18 website, cookies may be stored on your device. Cookies are small data files that improve website functionality and make your browsing experience more convenient.

Types of Cookies

• Essential Cookies: These cookies are necessary for maintaining login sessions, storing security tokens, and the core functionality of the platform. Disabling them will prevent the platform from working properly.
• Functionality Cookies: Used to remember your preferred language, game list, and interface settings.
• Analytics Cookies: These collect platform usage statistics to help improve the quality of services. This information is completely anonymous.

You can control cookies by changing your browser settings. However, disabling essential cookies may mean that some important features of kr18 cannot be used.

kr18 never sells your personal information to third parties for commercial purposes. However, limited information may be shared in the specific circumstances below:

a) Service Provider Partners

Minimum necessary information may be shared with trusted service providers for payment processing (bKash, Nagad, Rocket, Upay), technical infrastructure management, and security verification. All such partners operate under strict confidentiality agreements.

b) Game Providers

Minimum session information may be shared for the operation of software from Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, and other game providers, which helps ensure game fairness and fair play.

c) Legal Obligations

In cases involving applicable laws of Bangladesh, court orders, or legitimate requests from government bodies, we may be legally required to provide certain information.

d) Fraud Prevention

Information may be shared with security agencies as needed to prevent and investigate serious fraudulent activity.

Outside of the circumstances mentioned above, your information will not be shared with any third party without your explicit consent.

To ensure the security of your information, kr18 has put in place multiple technical and administrative measures:

• SSL/TLS Encryption: All data transfers on the platform are secured through encrypted connections.
• Two-Factor Authentication: An additional security layer for accessing your account.
• Regular Security Audits: Regular security checks are conducted to identify and address vulnerabilities.
• Restricted Access: Only authorized staff can access data on a need-to-know basis.
• Data Backup: Important data is securely backed up to prevent data loss.
• Security Training: All staff receive regular training on data protection.

If a security breach occurs, we will immediately notify affected users and take the necessary steps.

kr18 retains your information only for as long as necessary. The retention period is determined by the type and purpose of the data:

• Account Information: For as long as the account is active and for a minimum of 5 years after closure (as required by law).
• Transaction Information: For at least 7 years from the date of the transaction.
• Communication History: Customer service communications are retained for up to 3 years.
• Cookie Data: Session cookies are deleted when the browser is closed; persistent cookies last a maximum of 12 months.

After the set period, data is securely deleted or anonymized. Some data may need to be retained for a longer period due to legal obligations.

You have the following rights regarding your personal information, and kr18 is committed to ensuring these rights:

To exercise these rights or for any questions, email [email protected] or contact us via 24/7 live chat. We will respond to your request within 30 business days.

The kr18 platform is for those aged 21 and above only. We do not intentionally collect any personal information from minors.

An age verification process is followed at the time of registration. If we are informed that a minor has created an account, that account and all associated information will be deleted immediately.

If parents or guardians believe their minor child is using this platform, please contact us at [email protected].

kr18 may update this privacy policy as needed over time. For any significant changes, we will:

• Display a notice on the platform.
• Send a summary of the update to the registered email address.
• Change the "Last Updated" date at the top of this page.

If you continue to use the platform after changes are published, you will be considered to have agreed to the new policy. We recommend that you visit this page regularly.

If you have any questions, concerns, or complaints about this privacy policy, please get in touch with us. Our privacy team will carefully review your matter.

For more information, you can also visit our FAQ page, Terms and Conditions, and Responsible Gaming page.